SalesLogix Customer Service

Sage SalesLogix delivers powerful customer service automation capabilities that help you effectively respond to customer issues and capitalise on new selling opportunities. Sage SalesLogix Customer Service is a component of the integrated Sage SalesLogix CRM suite, which in addition to customer service automation and ticket management capabilities, also includes Sales, Marketing, Support, and Mobile automation solutions.

Track and Resolve Customer Questions, Issues, and Requests
Sage SalesLogix Customer Service provides robust customer service automation capabilities, delivering the issue tracking and resolution tools needed to quickly resolve customer questions, issues, and requests and deliver a high-quality customer experience. Each service ticket created contains detailed information including a unique ticket ID number, contact info, type, status, urgency, assignment, date required, and service contract details for efficient ticket management.

From within the ticket management view, employees can search for solutions or schedule activities such as phone calls, meetings, or to-dos to follow up on open issues. Service reps can also easily communicate with customers by sending e-mail with attachments such as white papers, quotes, or product info. Tickets are associated with Accounts and Contacts, so a record of all service interactions, past and pending, is maintained in the Sage SalesLogix customer service automation application and can be viewed by employees from across your organisation.

Testimonials
"Sage CRM SalesLogix has also helped identify the strengths and weaknesses within John Crane. We can now pin-point where additional resources and training are required, and provide what is needed when and where it is needed."