Customer Service & Support Software
Best Practice Customer Service and Support with Sage SalesLogix v7.5
For Customer Service and Support Directors, Managers and Reps
As a Director or Manager of Customer Service and Support, managing and streamlining operations for service and support teams is imperative to delivering a differentiating customer experiences that builds loyal, profitable customer relationships. Sage SalesLogix provides your customer service and support teams with a complete view of all customer interactions so they can better service and sell to prospects and customers.
Advanced ticket and return management tools help your customer service representatives quickly resolve customer questions, issues, and requests and deliver a high-quality customer experience. Sage SalesLogix provides powerful capabilities for tracking, managing, and resolving product support issues as well as contract management tools, enabling your support department to exceed customer expectations and internal performance goals. Your team can quickly locate resolutions to customer issues with SpeedSearch, the powerful knowledgebase search engine in Sage SalesLogix.
Robust reporting and business analytics capabilities provide you with key service metrics so you can ensure that customers’ issues are being resolved in a timely manner. You can also offer your customers a differentiating experience by providing convenient self-service options empowering customers to find the answers they need or submit tickets and requests 24/7. Sage SalesLogix is highly flexible and can be tailored to work in conjunction with your existing business processes streamlining departmental efficiencies. The powerful service and support functionality in Sage SalesLogix enables your teams to quickly resolve customer issues increasing customer service and loyalty levels.
Key Contributions
- Get a Complete View of the Customer
View all customer interactions across all departments in a single, easy-to-use interface that provides you and your team with the details they need to service customers well.
- Gain Insight into Team Performance
Gain a deeper understanding of your team’s performance as well as service and support levels using reporting, ticket and defect tracking, and advanced business analytics tools.
- Always Be Aware of Urgent Customer Service Issues
Receive alerts automatically when critical events occur so you can take appropriate action.
- Provide Customers with Convenient Options
Empower your customers to get the support they need 24/7 with the Sage SalesLogix Self-Service Web Portal increasing the customer experience and reducing service and support costs.
Customer Service and Support Pain Points
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Sage SalesLogix Customer Service and Support Features
Click here to see a complete list of capabilities of Sage SalesLogix Customer Service and Support Features.
Take action now
To get in touch with a Sage SalesLogix Certified Business Partner or for more information, please call 13 SAGE in Australia or 0800 904 409 in New Zealand, or alternatively, fill out our enquiry form.
Sage Business Solutions is a leading provider of end-to-end accounting software and business management software solutions. Sage provides CRM software and web based CRM solutions that is highly functional and scalable through to complete business software solutions including ERP software. Our Sage business partners offer expert CRM software solutions and are available to assist with CRM implementation and complete integration of accounting software for large, mid-size and small businesses. No matter which Sage solution is right for your business, you’ll find it to be easy to implement, easy to use and easy on your budget. Contact Sage Business Solutions today.