Warranty Support for ACT! by Sage
30-days of warranty support is provided free of charge with ACT! 2008. Your system must meet the minimum system requirements to be eligible for support.
Warranty support covers problems with the product in regards to
- installation of ACT!,
- upgrading from a previous version and
- any error messages received within the program.
For more detail of what is covered in the initial free warranty support, see the list of General Incidents set out below.
The 30 day period during which your warranty support is free commences from the date of registration. Once that 30 day period is complete, if you require any further assistance you may purchase a support plan with us (see the Priority Care section).
For customers who do not wish to pay for an STD or International call and instead be charged at a flat rate, please call the pay per issue line on the following free call numbers: 1300 724 327 (Australia) or 0800 775 617 (New Zealand).
ACT! Technical support provides assistance in relation to a range of issues and problems. For the avoidance of any doubt Sage Business Solutions does not warrant that it can solve all or any problems or issues arising in connection with ACT!, its installation, use or any database.
What are "General Incidents"?General Incidents are issues covered under warranty (not chargeable on the warranty phone line within the initial 30 days). These cover:
- Installation issues
- Any error messages generated within ACT!
- A database that will not open
- A supported function that is not working within ACT!
- User is prompted for a password, when a password was never added to the database
- Problem converting a database from previous versions of ACT!
What types of issues are not covered under warranty?
The following issues are not covered under warranty support (chargeable from purchase date):
- E-mail setup
- Sales opportunity setup
- Creating groups and adding contacts to them
- Setting up synchronisation
- Transferring a database to another computer
- Setting up a mail merge
- Adding fields to a database or layout
- Editing a report or creating a custom report
- Creating or troubleshooting a macro
- Building a query (lookup) to search for contacts
- Customisation of toolbars or menus
- Adding users to a database
- Setting up a shared database on a network
- Modifying a label or envelope
- "How Do I" questions (other than questions relating to General Incidents)
- Handheld Synchronisation
- Password retrieval
- Database repair