Support

Our high-quality support offerings from our business partner community make sure you always have an expert to call when you need to resolve a technical issue. Our partners can provide you with customisation help if and when you need it.

End-User Support

For Accpac, Sage CRM, and SalesLogix users
All technical queries should be directed to your Australian or New Zealand Business Partner of record. If you are unsure as to who your Business Partner is, contact sales support at: sales.pacific@sage.com

For ACT! users



All ACT! users have direct access to the ACT! Knowledgebase where you’ll find answers to your most frequently asked questions. Search by product, category, keywords, Answer ID or phrases. To go the ACT! Knowledgebase Centre now, click here

For most support queries, you would be best advised to contact Sage Business Solutions on 1300 724 327 (Australia) or 0800 775 617 (New Zealand) to speak to one of our friendly local support staff. We are available Monday to Friday, from 8:30am until 5:00pm.

Any technical or training query that cannot be handled by our support staff should be directed to your Australian or New Zealand ACT! Certified Consultant of record. If you do not have an ACT! Certified Consultant, please contact sales support at: actsales.pacific@sage.com.

For further information on ACT! Support, click here

For Timberline users
The Sage Timberline Office Technical Support Knowledgebase is a service exclusive to Timberline clients and end-users. All Sage Timberline Office users have direct access to the Timberline Knowledgebase. To go there now, click here.

All other technical queries and service requirements should be directed to your Australian or New Zealand Business Partner of record. If you are unsure as to who your Business Partner is, please contact sales support at: sales.pacific.sage.com.

Sage Business Solutions is a leading provider of end-to-end accounting software and business management software solutions. Sage provides CRM software and web based CRM solutions that is highly functional and scalable through to complete business software solutions including ERP software. Our Sage business partners offer expert CRM software solutions and are available to assist with CRM implementation and complete integration of accounting software for large, mid-size and small businesses. No matter which Sage solution is right for your business, you’ll find it to be easy to implement, easy to use and easy on your budget. Contact Sage Business Solutions today.