Support

Our high-quality support offerings from our business partner community make sure you always have an expert to call when you need to resolve a technical issue. Our partners can provide you with customisation help if and when you need it.

End-User Support

For Accpac, Sage CRM, and SalesLogix users
All technical queries should be directed to your Australian or New Zealand Business Partner of record. If you are unsure as to who your Business Partner is, contact sales support at: sales.pacific@sage.com

For ACT! users
All ACT! users have direct access to the ACT! Knowledgebase where you’ll find answers to your most frequently asked questions. Search by product, category, keywords, Answer ID or phrases. To go the ACT! Knowledgebase Centre now, click here

All other technical queries and service requirements should be directed to your Australian or New Zealand ACT! Certified Consultant of record. If you do not have an ACT! Certified Consultant, please contact sales support at: actsales.pacific@sage.com.

For further information on ACT! Support, click here

For Timberline users
The Sage Timberline Office Technical Support Knowledgebase is a service exclusive to Timberline clients and end-users. All Sage Timberline Office users have direct access to the Timberline Knowledgebase. To go there now, click here.

All other technical queries and service requirements should be directed to your Australian or New Zealand Business Partner of record. If you are unsure as to who your Business Partner is, please contact sales support at: sales.pacific.sage.com.