Success Stories

Customer Case Studies


Organisations such as Thomson Financial, Secure Parking, Toshiba, Star City plus many more, use a range of Sage products and solutions to improve the effective running of their business. Read some of our greatest success stories and the clients who use our products.

LinenHouse Success Story: Linen House
Solution used: Sage Accpac
Date Posted: 30/10/2006
Industry: Manufacturing
Following a review of possible options, Linen House selected a 50-user Sage solution incorporating Accpac ERP, Sage CRM and Accpac Warehouse Management, along with an EDI management solution that enables electronic orders and invoicing to be exchanged via the major retailers to their exact standards. It also purchased five years of Sage’s SupportPlus on all products.
LinenHouse Success Story: Verbatim
Solution used: Sage Accpac/Sage CRM
Date Posted: 12/03/2008
Industry: As an industry pioneer, Verbatim is recognised for the role it plays in early product development and commercial product introduction of new technologies. Verbatim's leadership role is especially apparent in the evolution of optical media recording including MO and the CD/DVD family of products. To continue their growth in Australia and Asia Pacific, required the deployment of business systems that were robust and scalable, yet flexible enough to meet the unique requirements of the business.
LinenHouse Success Story: Welch Allyn
Solution used: Sage Accpac/Service Manager
Date Posted: 06/12/2007
Industry: Manufacturing, Health
 Welch Allyn’s Service Department reputation in Australia depends on its ability to advise customers when their products are due for service, deliver on any warranty commitments, and service products quickly and effectively.  Financially, its success depends on its ability to monitor the cost of jobs, and tightly control stock and cashflow. To ensure these critical processes operated efficiently and smoothly, they deployed a solution built on Sage Accpac ERP and Service Manager from Technisoft.
AdelaideFestival Success Story: Adelaide Arts Festival
Solution used: Sage Accpac/Sage CRM
Date Posted: 05/10/2007
Industry: Entertainment
 The Adelaide Bank Festival of Arts in South Australia installed a Sage CRM solution to help it coordinate its marketing and sales approach to some 20,000 sponsors, supporters and ticket buyers.
Nissan Success Story: Nissan
Solution used: Sage SalesLogix
Date Posted: 6/8/2007
Industry: Automotive, Services
Renowned for its innovative response to challenges, Nissan Motor Company (Australia) recruited Australian marketing group The Fuel Agency to help it manage its pipeline and boost sales. Fuel, in turn, responded with an automated, integrated web and call centre solution powered by the SalesLogix CRM system from Sage. While considered among the car industry’s best sales forces, Nissan’s Australian dealer network still faced some challenges in effectively tracking, funnelling and managing leads.
Thomson Financial

Success Story: Grand Hotels International
Solution used: Sage CRM
Date Posted: 09/06/2007
Industry: Hospitality
Grand Hotels International owns and operates ten prestige Hotel Grand Chancellor properties at sites throughout New Zealand and Australia, including Auckland, Auckland Airport, Wellington and Christchurch. As part of fulfilling this growth strategy, the group recognised the need to implement a more efficient system to manage sales activities and communication with existing and prospective customers.

Workbase Success Story: Workbase
Solution used: ACT! by Sage
Date Posted: 30/8/2007
Industry: Non-Profit
ACT! by Sage, the number one customer and contact manager in the world, helps Workbase improve the rate of literacy and productivity within the New Zealand workforce. Workbase was established in 1996 as the New Zealand Centre for Workforce Literacy Development. They are a non-profit organisation that works with business and industry groups, individual businesses and government agencies to improve the literacy, numeracy, language, information technology and communication skills of the New Zealand workforce.
Samsung

Success Story: Samsung Communications Centre
Solution used: Sage SalesLogix
Date Posted: 6/8/2007
Industry: ICT, Telecommunications
Melbourne-based Samsung Communications Centre (SCC) is undeniably on a roll. What started out as a three-staff family operation in 1998 has enjoyed 30 percent year-on-year growth over the last couple of years, and SCC’s commitment to service excellence was rewarded with Samsung’s Australian Dealer of the Year award in 2005 and 2006. Today, SCC’s 35 staff not only sell and install Samsung solutions nationwide but support a network of accredited service agents and operate a National Fault Centre.

Success Story:  Philmac
Solution used: Sage SalesLogix
Date Posted: 3/10/2007
Industry: Manufacturing
Philmac recognised the need to centralise their customer service centres into one office, thereby delivering cost efficiencies and greatly enhancing customer service levels through economies of scale. To address the twin challenge of delivering service excellence while improving cost efficiencies, Philmac implemented Sage SalesLogix. With its integration capabilities with their CTI technology, Sage SalesLogix enabled their customer service staff to immediately deliver all sales enquiries to sales staff whether they were out in the field or were based in the office.


Allwood Success Story: Allwood Manning
Solution used: Sage Timberline Office
Date Posted: 6/1/2007
Industry: Construction, Real Estate
Allwood Manning designs and builds new masonry homes and also project manages significant residential renovations in Auckland. It manages the entire scope of construction from design, costing and project management to construction completion. The internal system which has enabled Allwood Manning to manage all these aspects while adapting as the business has grown, is Timberline Office from Sage.
Waitomo Success Story: Waitomo Petroleum
Solution used: Sage Accpac
Date Posted: 6/1/2008
Industry: Petroluem
Waitomo Petroleum wanted to invest in a fully integrated system that was easy to use, flexible, had long-term upgrade viability, and that had New Zealand-based software support services.
Crabtree Success Story: Crabtree and Evelyn
Solution used: Sage Accpac
Date Posted: 12/3/2008
Industry: Manufacturing
In time for the 2006 Christmas rush, Crabtree & Evelyn of Australia launched their new website with an extensive range of products available to purchase on line, to extend its reach beyond 21 Australian retail, and 500 wholesale, outlets. This online shop offers an extensive range of Crabtree & Evelyn’s luxury bath and body care products for both men and women, home fragrance, sleepwear and comestibles.
jvmarine Success Story: JV Marine
Solution used: Sage Accpac and Service Manager
Date Posted: 12/3/2008
Industry: Manufacturing
Riding the swell in water sport popularity, Victoria’s JV Marine (www.jvmarine.com.au) has become Australia’s largest ‘one-stop-shop’ for boating, fishing and other water pursuits.  Today it is a multi-million dollar business with a 10 acre supersite that incorporates extensive boat manufacture, assembly and service operations, and multiple retail interests from fishing tackle to marine accessories.
jvmarine Success Story: Georgiou Group
Solution used: Sage Timberline Office
Date Posted: 11/4/2008
Industry: Construction
Georgiou Group in Malaga, Western Australia, was unhappy with its accounting software because it did not have a job cost module and only allowed them to capture basic gross margin items, forcing all other costs into overhead. To solve their problems they used the services of the Synergy Group to implement a Sage Timberline solution.
Edwards Success Story: Edwards Constructions
Solution used: Sage Timberline Office
Date Posted: 11/4/2008
Industry: Construction
Edwards Constructions (NSW) Pty Ltd, based in Batemans Bay in New South Wales, Australia, did all its estimating manually, but as it handled increasingly larger jobs, company officials knew they needed help. They turned to the services of the Synergy Information Services, specialists in providing software solutions for the construction, building and property industries, to find a solution.
Petrogas Success Story: Petrogas
Solution used: Sage Accpac/Sage CRM
Date Posted: 18/08/2008
Industry: Liquid Distribution
Over a two year period some substantial changes were made to the business to improve efficiencies and reduce costs. Fundamental to those changes was the implementation of a comprehensive Accpac solution that allowed Petrogas to integrate their front office processes with their back office operation.

Sage Business Solutions is a leading provider of end-to-end accounting software and business management software solutions. Numerous awards confirm Sage Accpac as the best accounting software for large, mid-size and small business. ACT! By Sage is the ideal customer contact and client manager software. For a highly functional and scalable Customer Relationship Manager software solution turn to Sage SalesLogix or for an Internet based Customer Relationship Management solution your perfect choice is Sage CRM. No matter which Sage solution is right for your business, you’ll find it to be easy to implement, easy to use and easy on your budget. Contact Sage Business Solutions today.