Straight Through Processes
Manage your customer lifecycle seamlessly
Sage Accpac ERP allows companies to implement “straight-through” business processes that provide the workflow and automation capabilities that manage the entire customer lifecycle seamlessly across all interaction and transaction types. Specifically, the quotes and orders functionality of Sage CRM bridges the process automation capabilities of the front-office and back-office environments and, as a result, removes the need for manual intervention as orders generated within the CRM system are passed automatically through to Sage Accpac ERP for processing and fulfilment. Additionally, front-office staff are equipped with the data and functionality they need from the back-office system to carry out complex pricing and tax calculations, as well as being provided with real-time inventory information to ensure orders are fulfilled on a timely basis and in line with customer expectations.
Once an order has been created in Sage CRM, a corresponding order is automatically generated in Sage Accpac ERP where it can be processed immediately. Delays and errors are eliminated because: (1) accurate pricing and tax calculations have been carried out within the CRM system at the point of entry, and (2) the order already includes all of the data required by the ERP system. As a result, companies can realise significant cost and time savings on an ongoing basis while significantly enhancing customer service through timely, accurate order fulfilment.
The following diagram illustrates the uninterrupted, optimised, cost-efficient and customer-centric front-to-back-office process flow that Sage Accpac ERP provides.
Sage Business Solutions is a leading provider of end-to-end accounting software and business management software solutions. Sage provides CRM software and web based CRM solutions that is highly functional and scalable through to complete business software solutions including ERP software. Our Sage business partners offer expert CRM software solutions and are available to assist with CRM implementation and complete integration of accounting software for large, mid-size and small businesses. No matter which Sage solution is right for your business, you’ll find it to be easy to implement, easy to use and easy on your budget. Contact Sage Business Solutions today.