New Sage SalesLogix v7.5 CRM suite delivers comprehensive and customisable Web experience, Web 2.0 technology integration, and enhanced lead and list management
22 October 2008 - Sage Business Solutions, part of the Sage Group plc, today announced availability of its Sage SalesLogix v7.5 Customer Relationship Management (CRM) suite for customers in Australia and New Zealand.
Sage SalesLogix is a full-featured, customisable, multi-client CRM solution that provides businesses with a complete view of customer interactions across sales, marketing, customer service, and support functions.
Delivering on commitments outlined in its Sage CRM 2010 Strategy in March this year, Sage SalesLogix v7.5 provides a comprehensive connected and mobile Web user experience for customers as well as integration with Web 2.0 technologies including Google Maps and LinkedIn.
The context aware capabilities in Sage SalesLogix 7.5 enable customers to draw relevant real-time data from social networking sites and databases into SalesLogix to create a complete picture of their customers.
Personalised welcome pages, enhanced lead-management and list creation capabilities as well as improved productivity tools such as timeline visualisation are also among the new features in Sage SalesLogix v7.5.
"Sage SalesLogix v7.5 leverages modern Internet capabilities to give users the richest and most interactive CRM experience possible from a wide range of client devices," explained Mike Lorge, Managing Director, Sage Business Solutions, Australia and New Zealand.
"For example, Sage SalesLogix can ‘mash-up’ contextual information from the Web, such as LinkedIn profiles and Google Maps geographical information to provide users with a more complete picture of their customers."
Anywhere workforce – mobile CRM in high demand
Enhancements in SalesLogix v7.5 also deliver on Sage’s ‘anywhere workforce’ commitments outlined in its CRM 2010 strategy. The new features are designed to work the way you want, wherever you are and include:
• Comprehensive Web CRM capabilities - users can access Sage SalesLogix anywhere via a Web browser without sacrificing usability or functionality. The Web client works with an Internet connection or while disconnected. In addition to sales force automation and marketing campaigns, customer support capabilities for assets, contracts, returns, and defects are now available through the SalesLogix Web client.
• Integrated Web 2.0 technology – ‘Mash-up’ capabilities, powered by ‘RESTful’ Web services that request data via embedded URL-style addresses, enable Web applications including Google Maps, LinkedIn, and others to display relevant real-time data in Sage SalesLogix. Graphic controls enable snap shots of historical data, such as sales pipeline amount over time.
• Simplified data access – the Web client allows rapid creation and viewing of highly targeted lists. New group tabs, data filters, and the ability to select multiple records at once simplify data access, sorting, and organisation. Users can see at-a-glance details with a new summary view and drill down for additional details whilst in the office or on the road.
• Enhanced lead management – a Web wizard simplifies lead import, eliminates duplication upon import and enables rule-based lead routing. Users can log interactions and activities with leads before converting them to contacts, and perform actions en-masse such as adding notes to groups of contacts.
• Personalised data views – a customisable welcome page shows each user’s priority activities, notes, opportunities and more with drill-down links for more information. Timeline visualisation gives users a graphical and chronological account view with all associated opportunities, tickets, and news items, among other details. Process orchestration provides advanced automation capabilities to build conditional processes within common or more sophisticated tasks.
• Productivity improvements – An enhanced Web interface improves screen re-sizing and limits scrolling. The toolbar expands or collapses to obtain a desired data view. A new title bar indicates where a user is in the application for ease of navigation. Users can also view data in multiple middle panes and associate attachments with specific activities.
"We collected an incredible amount of product feedback this year, and the most important themes we heard were the ability for users to work anywhere on a variety of devices, and to improve their productivity," Lorge said.
"Sage SalesLogix is squarely focused on these with advanced Web interface capabilities that we believe customers and competing CRM providers alike will find impressive. Nobody else is delivering a Web CRM experience in this manner.”
With Sage SalesLogix, businesses can manage their entire sales cycle and increase team performance by automating sales processes, monitoring and forecasting sales activity, responding promptly and knowledgeably to inquiries and opportunities, and targeting campaigns to their most profitable customers and prospects.
Business analytics tools further enable users to make better strategic decisions and manage resources. More than 300,000 users at over 8,500 companies worldwide rely on Sage SalesLogix Web, Windows, and mobile access options to manage their customer information and accelerate sales results.
For more details on Australian and NZ Sage SalesLogix pricing, call 13 SAGE in Australia or 0800 904 409 in NZ to speak to a Sage SalesLogix customer representative.