CRM and ERP integration is designed to help automate and integrate key processes across your business and support you in managing the entire customer acquisition process. It’s about managing processes, and not just transactions. By integrating your business processes, Sage Accpac allows your staff to view and work with the same data. Time spent on re-entering and re-verifying data is saved and accuracy is improved, ensuring all departments have access to up-to-date data for a superior customer service experience.
How fast is the integration?
CRM and ERP integration is fast, ensuring that you are up and running quickly for rapid ROI. CRM and ERP integration builds connections between different areas of your business, enabling managers to react faster, make better decisions, and take action based on solid analysis and insight. Customer requirements can be identified and fulfilled more quickly and efficiently, improving the bottom line.
How customisable is Sage Accpac?
CRM and ERP integration can be mapped to specific business requirements, delivering the right software for your business. In addition to providing options to configure applications, the software can be fully customized by a Sage Accpac business partner to suit your particular business processes.
Is updating info difficult?
CRM and ERP integration means a customer’s details are entered only once in your Sage CRM system and then automatically updated across the whole system. It also works the other way around, with new or amended entries in the accounting system automatically updating the Sage CRM database. Not only does this save time by reducing duplication of effort, it also means that potential mistakes and conflicts are minimised, saving administration time and improving productivity and efficiency.
CRM and ERP integration ensures ‘silos’ of information are removed and information provides greater value to the business. Data entered once can be used again throughout the business.
What does integration do to my organisation’s productivity?
CRM and ERP integration automates routine tasks and supports your users with an easy-to-use system that increases productivity and reduces administrative costs. Out of-the-box reporting and dashboard tools, including daily priorities, up-to-date order status, customers’ buying history, and current aged debtor information, can be easily managed to improve productivity, business visibility, and management control. The fully embedded workflow across key business areas drives business process automation across your front and back office, ensuring both day-to-day work and critical projects run smoothly and efficiently.